Capsuleer » Support

Server Status Issue – February 14th

pyjamasam — Mon, 15 Feb 2010 04:35:58 +0000

On February 14th between 1:00pm and 9:30pm the process that monitors the server status suffered from some intermittent connectivity problems.

These problems prevent the process from connecting correctly to both Tranquility and Serenity. This resulted in Capsuleer displaying that the servers were offline when they were actually online and functional.

I made an update to the server status checking code and deployed it at 9:30pm. This new code contained a more robust connection routine and was able to successfully retrieve the server status again.

I apologize for any inconvenience this may have caused.

chris.

Forum Spam

rocwieler — Mon, 08 Feb 2010 13:26:37 +0000

We are aware of a spam mailer coming from our forums entitled “Important message from the forum administration!”

The body of the message is this:

“Dear, *yourname*!

A virus alert was noticed on your computer.
We highly recommend you to check your computer and perform online virus
check at our site immediately: http://security-tool2010.net/*yourname*”

This is NOT from the Capsuleer Administration Team!

We are currently working as quickly as possible to remove this spam, and apologize for the inconvenience.

API disabled for the weekend

pyjamasam — Fri, 18 Dec 2009 22:17:15 +0000

In case you didn’t notice it over on CCP’s feed, they have disabled the API for the weekend (starting Friday, December 18th, 2009).

They expect to bring it back online on Monday, December 21st, 2009

For further information you can view their post at http://www.eveonline.com/news.asp?a=single&nid=3645&tid=1

chris.

Post Dominion skill points showing incorrectly

pyjamasam — Wed, 09 Dec 2009 03:45:08 +0000

We have been tracking reports from a number of users about their skill points being displayed incorectly. After some investigation it seams that the API is returning incorrect numbers. A number of users have submitted bug reports to CCP and have received responses saying that CCP knows about the issue and is working on it.

Sadly I don’t have any more information available at this time, but as soon as I know more I’ll be sure to pass it on.

As always if you have any questions or issues jump on over to the forums at http://capsuleer.evesuite.com/forums, or shoot me a message on twitter at @ChrisWhiteford

chris.

Thy Dominion Comeith…

pyjamasam — Tue, 01 Dec 2009 14:34:00 +0000

As CCP deploys Dominion remember that with the API down Capsuleer will have problems refreshing your existing characters and adding new characters.

Another side effect of the way that CCP brings the server up is that Capsuleer will show the server online and with pilots, but you won’t be able to actually log in untill CCP release the client patch and open the server for public access.

Headlines should continue to work so you might want to take this opportunity to give a new blog a read :-)

chris.

2.0.3? 2.0.4? Where did copy and paste go?

pyjamasam — Fri, 28 Aug 2009 02:15:59 +0000

Incase you haven’t noticed yet the new Copy and Paste feature that has been talked about for adding your pilots to Capsuleer has mysteriously disappeared from the change log for the 2.0.3 release that just showed up on the App Store.

I’ll let you in on the secret. Its not a mystery. I removed it cause I managed to break that feature.

:-(

Sorry about that. I made a change to make sure OS 2.2.1 was still working with the new changes to support copy and paste and I failed to fully test on OS 3.0 again after that. Net result, non functioning copy and paste support in OS 3.0.

I have submitted 2.0.4 to Apple and will venture to speed that release along as quickly as I can.

I apologize for letting this error through and I’ll be putting in place some test guidelines so things like this don’t happen again.

If you have any questions please head on over to our forums and post. I’ll do my best to answer any that you may have.

chris.

Skill Queues? Huh..

pyjamasam — Fri, 24 Jul 2009 00:51:39 +0000

I have noticed a few people lately asking if Capsuleer has support for the skill queue or where the skill queue can be found.

First off YES Capsuleer supports skill queues. It has since the 2.0 release.

Now, how do you see your skill queue?
When viewing your pilot details you can touch the currently training skill. IF you have a skill queue you will be taken to it. If you don’t have a skill queue it will just take you to the skill description for the currently training skill.

So fear not. Capsuleer does queues! But if you don’t have one there isn’t much to display.

I’ll be changing that behavior in the next release (2.0.3) though. It will go straight to the queue even if you only have a single skill in the queue. Enough people have commented about it that I think it needs to be changed.

Also on a separate (yet related) note, comments that are added to reviews on the iTunes store can’t be replied to. All I can see is the iTunes username and the comment. I can’t reply to any comment posted (I have no way of knowing how to contact a user who asks a question in a comment either).

The best way to get in contact with us is by heading over to the forums (http://capsuleer.evesuite.com/forums). We keep an eye on them and post often. We’ll do our best to answer any questions or troubleshoot any problems you might have.

Problem with Capsuleer server on June 18th from 2:00pm – 4:00pm EST

pyjamasam — Thu, 18 Jun 2009 19:56:45 +0000

On June 18th between 2:00pm EST and 4:00pm EST there was a problem with the Capsuleer server that caused the server status of both Tranquility and Singularity to be incorrectly reported as offline.

The problem occurred when I made a change to the firewall to protect a new service that we’ll be bringing online in the future for Capsuleer. I incorrectly blocked access to the EVE servers and the batch processes were unable to connect to the servers to perform a status check. Because of the inability to connect the processes assumed that the servers were offline.

Service is now restored and the servers should have their status correctly updated.

I apologize for this mistake and will do everything I can to prevent a similar one in the future.

chris.

Skill Queue API bug

rocwieler — Fri, 01 May 2009 10:12:56 +0000

A few users have been experiencing problems recently with their API within Capsuleer.

After much digging, it’s come to light that Skill Queues, alts, and the API aren’t currently playing well together.

IF you have any alts with paused skill queues, this will break the API, making it impossible to retrieve ANY information for that account.

The solution is to remove any skill queues you have from alts. This has been verified to correct the problem.